Returns & Exchanges
At Jolie Moi, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags attached. If your new fashion piece isn't the perfect fit, we are here to help you process a quick return or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all designer tags and labels remain intact and secure.
Affix Shipping Label
Download and print your prepaid return shipping label from the portal, then securely attach it to the outside of your parcel.
Drop Off and Refund
Drop your package at any authorized collection point; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing