Frequently Asked Questions
Everything you need to know about shopping with Jolie Moi.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply use our online portal to generate a return shipping label.
How can I find my correct size?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our specific garment measurements for the best fit.
Do you ship internationally?
Yes, Jolie Moi ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I care for my Jolie Moi garments?
To maintain the quality of our signature prints and fabrics, we recommend following the specific care instructions on the internal label, typically suggesting a cool wash or dry clean.